Our approach

We seek to identify ways we can use our technology, expertise, skills and scale to operate more responsibly, better serve vulnerable customers and help safeguard the environment to create long term value for us and the community. We deliver on this ambition by identifying and responding to the key sustainability issues and opportunities that are important to our business and stakeholders.

This section highlights some of the more significant aspects of sustainability at Telstra and how we create value. Our Bigger Picture 2016 Sustainability Report, available online at telstra.com/sustainability/report, provides a more detailed overview of our performance for FY16.

Everyone Connected

We believe that the more connected people are, the more opportunities they have. We want everyone – regardless of age, income, ability or location – to enjoy the benefits that new communication technologies can bring. We focus on making our products and services more accessible, enhancing digital literacy and cyber safety and supporting technological innovation for social good.

Environmental leadership

We continue to build a more strategic approach to managing the environmental risks and opportunities across our value chain. We use technology to minimise our environmental impacts, and are helping our customers and suppliers to do the same.

Employee involvement

We aim to make Telstra a great place to work, enhance our reputation and strengthen the communities in which we operate by providing opportunities for our people to get involved with their local communities and the issues that matter.